Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@namasteslowfashion.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@namasteslowfashion.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@namasteslowfashion.com.

Namaste Slow fashion is a small family business please choose carefully. To request a return, please contact us via email. Namaste Slow Fashion allows returns within 14 days of purchase, but we cannot accept returns for items that have been worn, washed, or are missing tags.  Our garments are handmade and delicate works of art, please be careful when trying on your garment.  Sale, discount, and promotion items can not be refunded. Shipping costs are not refundable. 

Please contact us at namasteslowfashion@outlook.com with any return questions. 

For a refund on full-priced items, we will issue one within 14 days of purchase.

Please note that we cannot make changes to your order after it has been processed. We strive to process returns as quickly as possible, but please allow up to five business days for us to process your return once we receive it. Lost or missing returns  and items damaged in transit are not our responsibility, so we recommend using a trackable shipping service.

If you have further questions, please email us at namasteslowfashion@outlook.com

 

  • Shipping and Tracking:
    We dispatch orders on Weekdays using Australia Post. A tracking number will be provided with every order, which can be used on the Australia Post website to track your parcel. Be sure to check your junk or spam folders if you haven’t received your tracking details.

  • Return Shipping:
    Customers are responsible for the cost and tracking of return shipping.

  • Lost Returns:
    We cannot take responsibility for returned items that are lost in transit. Providing tracking information is not sufficient proof of return, as the item must be physically received by us. Refunds or exchanges will not be issued for items lost during return shipping. If your return is lost, it will be the customer’s responsibility to file a claim with Australia Post to recover the costs.

  • Order Tracking Responsibility:
    All orders include tracking, but we are not liable for parcels lost in transit or those not received by the customer for any reason. If your order is lost or does not reach you, you will need to contact Australia Post directly to file a claim as the parcel’s recipient.

  • Delivered but Not Received:
    If Australia Post marks a parcel as delivered but you have not received it, we cannot be held responsible. Please reach out to Australia Post to resolve such issues.

  • Address Accuracy:
    It is the customer’s responsibility to ensure the correct shipping address is entered at checkout. We cannot be held accountable for incorrect addresses provided. Once a parcel has been dispatched, we cannot make changes or redirect postage without additional charges.

  • Damaged Goods:
    We take care to thoroughly inspect and securely package all items before shipping. However, if your item is damaged during transit, we can assist in lodging a claim with Australia Post. Refunds for damaged items will only be issued once Australia Post approves and processes the claim.

  • Extra Cover:
    For items valued over $100, we recommend purchasing Extra Cover to safeguard against loss. Without Extra Cover, reimbursement for lost parcels is limited to $100 plus postage, as per Australia Post’s policy.

  • Shipping Delays:
    We are not liable for delays in shipping or delivery, as these are often outside our control. Delays may occur due to customs processing, holiday periods, or the remoteness of the delivery location. For urgent orders, we recommend contacting us to upgrade to express delivery options where possible.

  • Return Window:
    Returns or exchanges must be initiated within 14 days of delivery. Delivery is defined as the date the parcel arrives at your address or local Post Office. We cannot extend this period for parcels not collected or due to travel plans.


AFTERPAY

Please note  purchases made by AFTERPAY that are wanting to be returned, will incur a 6% fee to be deducted from the refund.  This amount will be calculated from the return amount minus shipping, and taken from total, to cover the merchant costs of Afterpay which are not refundable to the merchant in the event of a return.

Exchanges will not incur this deduction.

TERMS AND CONDITIONS ​ ​We understand online shopping is meant to be hassle free, and we offer no fuss easy REFUNDS/EXCHANGES on NEW items if returned to us within 14 days of the delivery date. This excludes our vintage, one-off, sample sale and last chance sale items. Unfortunately we will not accept returns on our SALE items so please check measurements and feel free to ask us any questions - we are here to help you. ​ RETURNS INSTRUCTIONS ​ - Please send us an email to request a return within 4 days of receiving and trying on your item. This must be within 4 days from the delivery date of your parcel. You can request a return or exchange via our CONTACT page here on the website. - To be eligible for a return all new items must be returned to us with all belts and extras that came with the item, UNWORN, UNWASHED, UNPERFUMED/SCENTED in the same condition they were received, with TAGS STILL ATTACHED and in the accompanying Fabric bags and carefully folded or rolled. - Once we have confirmed it fits within our policies via a reply email from us, please return to the address below. We strongly advise getting tracking as we unfortunately will not be held accountable nor reimburse for returns which do not arrive back to us. - When we receive the item we will check fully, and then refund you via the method you paid, or cancel any Afterpay via our portal. (Please note Afterpay will then cancel your payments). - We reserve the right to reject a return if it does not meet the above mentioned criteria. - If a return/exchange fails to return to us within the 14 day policy from the date you receive the order, Namaste Slow Fashion  reserves the right to refuse the return/exchange.
ChatGPWe aim to make online shopping as smooth as possible. For eligiblenew items, we offer hassle-free refunds or exchanges if returned within 14 days of the delivery date. Please note, this policy does not apply to vintage, one-of-a-kind, sample sale, or final sale items.

RETURNS INSTRUCTIONS

  1. Requesting a Return:

    • Contact us within 4 days of receiving your order to request a return or exchange. You can do this through our Contact page on the website.

  2. Eligibility for Returns:

    • Items must be unworn, unwashed, clean and unscented, and returned in their original condition with all tags attached, as well as any accompanying belts, extras, or storage bags.
    • Returns that do not meet these conditions may be declined.

  3. Shipping Back Your Return:

    • Once your request is approved, return the item to the address provided.
    • We recommend using a tracked shipping method as we cannot take responsibility for lost returns or reimburse costs for items that do not arrive back to us.

  4. Refund Process:

    • Upon receiving your return, we will inspect the item. Refunds will be processed to the original payment method. For payments made through Afterpay, we will cancel the installment plan via the Afterpay portal.

  5. Return Timeframe:

    • Returns or exchanges must arrive back to us within 14 days of the delivery date. Late returns will not be accepted.

INTERNATIONAL CUSTOMERS

  • Extra Cover/Insurance:
    We highly recommend purchasing Extra Cover/Insurance for an additional $15 AUD through Australia Post. If your parcel is lost and Extra Cover has not been purchased, the maximum reimbursement available will be $100 AUD plus postage, regardless of the total amount paid. This reimbursement is subject to Australia Post’s policies and will only be issued once a claim has been completed and the package is officially declared lost by Australia Post.

  • Returns and Exchanges:
    At this time, we are unable to accept international returns or exchanges. To avoid any issues, please reach out to us with any questions about sizing or product details before placing your order.

  • Shipping Carrier:
    We use Australia Post for all international shipments. While we provide tracking information for every order, we are not responsible for delays, redirections, or other issues that may arise during transit. You can track your parcel using the tracking number provided by entering it on the Australia Post website:
    Track your item here.

  • Duties and Taxes:
    Any import duties, taxes, or fees required by the destination country are the responsibility of the recipient. We have no control over these charges, and they must be paid by the recipient prior to delivery.